Privacy Policy

1. Introduction

WhatsApp Marketing Platform ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and email address
• Phone number for WhatsApp verification
• Billing information and payment details
• Business name and address
• WhatsApp Business Account information

Usage Data

• IP address and browser type
• Device information and operating system
• Pages visited and features used
• Message delivery statistics and analytics
• Login timestamps and session information

Contact Data

• Contact lists you upload or create
• Phone numbers of your message recipients
• Message content and templates
• Campaign performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Process transactions and send billing information
• Send messages on your behalf through WhatsApp Business API
• Improve and personalize your experience
• Analyze usage patterns and optimize our Service
• Communicate with you about updates and support
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Meta/WhatsApp: To deliver messages through WhatsApp Business API
• Payment Processors: To process your payments (Razorpay, Stripe)
• Cloud Providers: For hosting and data storage (encrypted)
• Analytics Services: To understand usage patterns (anonymized data)
• Legal Authorities: When required by law or to protect rights

We never sell your personal information or contact lists to third parties.

5. Data Security

We implement robust security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Regular backups with encrypted storage

6. Data Retention

• Account data is retained while your account is active
• Message logs are retained for 90 days for delivery tracking
• Analytics data is retained for 2 years in anonymized form
• Billing records are retained for 7 years for legal compliance
• Upon account deletion, personal data is removed within 30 days

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Provide personalized features

You can control cookies through your browser settings. Disabling cookies may limit some features of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at: